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EDUARDO DE LEON
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The Power of a Positive No: How to Say No and Still Get to Yes
Author:
William Ury
ISBN:
0553804987
how to say No with grace and effect, while affirming our interests and gaining respect and support of others.
Guns, Germs and Steel: The fate of human societies
Author:
Jared Diamond
ISBN:
0-393-31755-2
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